Our Terms and Conditions of supply are listed below:
Making A Purchase from CR could not be easier:
Just browse our Catalogue, and click on any items that you wish to buy. Then just put them into the shopping cart. You can visit your cart at any time to check, add to or change any of it’s contents.
After you have finished your whole selection please click on “Checkout” and you will be asked for a few details that we need to be able to satisfy your order.
We accept all major Credit and Debit card payments but only if you are shopping from the United Kingdom.
Access, MasterCard, Visa, Switch, Solo, Delta, cards are accepted without surcharge, however we reserve the right to deliver only to the card holders billing address or any other address acceptable to the card issuer. Electron cards can only be used in person at our showrooms. You may send your credit card information via phone, snail mail or over our secure server via the Internet. We use the latest ultra secure 128bit encryption so your details are safe at all times.
All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any website whatsoever. Full security checks are carried out before goods are shipped in order to avoid credit card fraud. We reserve the right to refuse to process an order if we are not convinced that the genuine cardholder has placed the order.
Personal or business cheques are welcome but will need to be cleared before the goods are shipped.
In some cases this can take up to 14 working days from when we bank the cheque, this method is not recommended if you need the products quickly.
Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately in most cases.
You may also transfer money (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to us to obtain details and procedures.
No title to goods shall pass from C.R. Services to the customer until payment has been received and cleared in full.
The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.
Prices and promotional offers are subject to change without notice. E&O.E.
All products are subject to availability.
All prices include U.K. Value Added Tax at the current rate.
Guarantees, Warrantees and Indemnities:
All new goods are covered by manufacturers warranty unless stated in item description, except for cross faders, carts, styli and lamps. These items have varied life expectancies, which depend on conditions of use and general wear and tear so are excluded.
Any secondhand goods offered for sale on our site are automatically covered by our own 3 month parts and labour warranty unless stated in item description, except of course for any cross faders, carts, styli and lamps.
Shipping And Handling:
We do not charge for any item until it is ready to ship.
We are only able to deliver to the registered cardholders address.
Normal next day shipping is normally £10 but free of charge within mainland UK on all orders over £100.
Outlying regions of Scotland and any of the Islands are slightly more and slightly slower so please check price and time before you order.
Acceptable orders which have been placed and cleared by 3pm weekdays, subject to stock and our stringent security checks, will be shipped that day for expected delivery in Mainland UK during the next working day (barring any systems failure etc).
If an order has not cleared in time, C.R. Services will contact the customer to inform them of any delays.
You may wish to pay extra for a timed delivery or even a Saturday Morning delivery please phone for a specific quotation as Saturdays are quite a hefty premium.
Delivery Problems (What happens if something goes wrong):
If you are unavailable to sign for a delivery, the Courier/delivery agent will leave a card for you to contact them directly. The courier is under strict instructions not to leave the consignment at any other address whatsoever. If a parcel is not signed for, or collected from the depot within 5 days it will then be returned to us, and as the courier charges a surcharge for return this will be borne by the customer who will be liable for the shipping costs both ways.
Please note that the delivery time for certain larger/awkward items may take longer to arrive. Please allow up to 3 working days for bulky large items.
In the event of a delayed delivery or faulty goods, we accept no responsibility for loss of earnings or event cancellations, which depend on the products in question.
All shipments in transit from C.R. Services are covered by our carrier’s insurance. It is the buyers own responsibility to inspect and if necessary claim from our carriers in all cases.
Clearly marking Damaged or Broken on the carriage should suffice and the carrier needs to be informed immediately if any claim is to be made/upheld.
Claims for non delivery, missing items or damage to goods in transit must be made within 24 Hours of expected delivery. Claims will not be accepted after this time.
In all cases, the Customer’s signature will be required at time of receipt and goods cannot be left without a signature.
‘Dead on arrival’ :
Goods found to be faulty from new can be returned for replacement or refund. The customer must notify C.R. Services within 24 Hours of receipt of the goods.
Back Orders, Part Shipments & New Release Items:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait for it.
If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge.
We will always try to let you know if an item is out of stock at the time when you place your order.
If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge (if applicable),
in which case your credit/debit card will be charged at the time of order in order to secure the goods for you personally.
C.R. Services do not and will not disclose buyers information to any third parties whatsoever. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.
Goods are not supplied on a trial/test basis.
Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are and the ability of the products they are purchasing.
When requesting a refund, customers must be aware that a shipping charge of £15 will be deducted from the refund total to cover our initial shipping costs. If the customer cancels their order in good time before the product is shipped there will be no extra charge. If the customer decides to refuse delivery of their goods, they will be charged £25 to cover the couriers outward and return costs.
Any goods returned for refund must be in the manufacturers original condition, unopened, clean and sealed in the original un-defaced packaging.
The following terms apply to mail order consumers as defined in the Consumer Protection. (Distance Selling Regulations 2000).
The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by C.R. Services to the consumer: A) If a consumer exercises his/her right to cancel a Contract, C. R. Services shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that: A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or A2) the Goods are marked, damaged or not in the same condition in which they are sold.
The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.
All illustrations, product descriptions and prices featured in our advertisements, website or brochures are correct at the time of going to press or web pages going ‘live’.
Any changes to the products (etc.) will be mentioned on the website or at the time of ordering by mail order.
LATE PAYMENT CHARGES:
If/when we supply any goods/services on a payment on trust basis, we reserve the right to charge 5% per month late payment charge if you do not pay within our agreed terms!
We only trust once per customer and, if we are kind enough to trust you we do not expect to be let down!
These terms and conditions do not affect your statutory rights.