Repairs

We operate an onsite service which means we can bring an engineer to you to service your equipment.

• We charge a small premium to cover our costs for this service. We charge (per engineer) a £50 call out fee which covers the first Hour then £50 per hour there after.
• This service is currently limited to a 20 mile radius of our Lacey Green base – above and beyond that distance we charge travelling/time at cost (£2 per mile each way)
• Prices are of course negotiable for Large Volume, Club/Bar Refurbishment or Contract work – Please phone us for a competitive quotation!

We have a full Repair And Service department that can service any electrical equipment whatsoever Including all P.A., Lighting, Audio Visual equipment and even most makes of household HiFi, whatever the age or condition! We operate a £40 (inc VAT) Quotation Service which covers the first hour of labour to diagnose and possibly even fix the equipment.

• If a repair is much less than 1 hour, in certain circumstances we may adjust the fee charged.

OUR LABOUR RATES are £40 per hour (or part thereof) after the initial hour – Which includes V.A.T. at the current rate.

We charge manufacturers advertised retail prices for any necessary parts. Plus any postage charges that might be levied by the manufacturer to us. All charges will be itemised at time of quotation and on the final bill. If the item is Beyond Economical Repair (ie: If it is cheaper to replace than repair the item) we will advise accordingly and ask you to collect your unit ASAP.

Peace of mind from knowing that your equipment has been tested & found to be safe. Many venues, especially Hotels and Council owned venues such as Leisure Centres no longer allow you to use any electrical equipment which is not P.A.T. tested. The number of venues insisting on P.A.T. tested equipment is growing by the day. An important reason for P.A.T. Testing is that if there is a problem at a gig, your Public Liability Insurance is likely to be totally invalid unless you can provide the current P.A.T. Certificate to prove you were not negligent. In this day of Compensation Culture it is wise to be totally above board and squeeky clean! Worse still, if you cannot do the job as you are not P.A.T. tested then it will go to your competitors. We hear horror stories all the time. Recently a local 4 piece Jazz Band were not allowed into a wedding venue as they refused to get their equipment P.A.T. tested. So unfortunately the Bride and Groom went without music during their meal. Needless to say the Band did not get paid as they had known about the testing requirement for 3 weeks before the gig. “We’ve been working for 20 years and never needed it before” was all they said… All that hassle for the sake of an easy, inexpensive electrical safety test!

£3.00 PER ITEM Inc VAT Small amounts of items brought for testing will incur a small extra charge (to cover time taken) but we will advise this when you enquire. The normal price charged for a 13amp mains plug is £1.00 (PLUS a small fitting charge T.B.A.) for any plugs supplied to replace cracked, damaged or unsuitable plugs.

  Please give us as much notice as possible when booking. We normally schedule tests well in advance BUT last minute emergency and short notice testing is usually available, we can normally help you as we do enjoy a bit of a challenge!

A Portable Appliance Test is a safety test for just about any item that connects to the mains electricity with a plug. P.A.T. testing of all electrical items used for a professional purpose is strongly advised in several legislations & electrical safety acts. and is increasingly being stipulated by venues and halls. Once an item has passed a P.A.T. test a pass sticker is placed on the item, the date when the item should be re-tested is written on the sticker. A full certificate is then produced for all the items tested. P.A.T. tests should be carried out annually. In the same way a car needs to go through an M.O.T. test once a year, an electrical item should be P.A.T. tested once a year.